Answers for property teams.
A quick reference for common questions about the Community Concierge Desk model.
Who pays for the service?+
The apartment community partners with Close By Concierge and offers the weekly Community Concierge Desk to residents as an amenity. The property pays; residents benefit.
Is this a chatbot or an app?+
No. Technology organizes and tracks requests, but the service is human-powered. Each request is personally reviewed by a dedicated Community Concierge.
Can residents without smartphones use it?+
Yes. Residents can use the community website, scan the QR code, or come in person. Walk-up requests are entered by the Community Concierge so they are still tracked and included in reporting.
What does property management see?+
The monthly Community Insights Report: total interactions, submitted requests, most-requested categories, average response time, emerging trends, and recommended partners. Resident names, apartment numbers, and private request details are not included.
What does our property need to provide?+
A space for the Community Concierge to meet residents during weekly office hours, help announcing the program, and a staff point of contact. No new hires or new systems.