A resident amenity your team does not have to staff.
Give every resident access to a Community Concierge. Residents can request personalized help throughout the month—from finding trusted local services and resources to navigating technology and everyday needs. Plus, each community gets a monthly on-site Concierge Day, community connection opportunities, and insights into what residents actually need.
Technology organizes the request. A real person finds the answer.
Communities partner with Close By Concierge to offer always-on resident support through a private Community Request Desk, plus a monthly Concierge Day with face-to-face help and a catered community gathering.
Simple lookups are answered by the next business day; deeper research is followed up within three business days.
Community Request Desk
Residents submit requests anytime by QR code, online form, email, or text through their community's private request desk.
Monthly Concierge Day
A dedicated Community Concierge is onsite once a month for drop-in help, connection, and a hosted community gathering.
Personal research
Every request is reviewed by a real person who researches relevant options and practical next steps.