Close By Concierge gives residents a practical place to turn for everyday needs — technology, paperwork, resources, appointments, and daily-life logistics — while your team stays focused on leasing, operations, and resident relationships.
Residents bring staff the small but important requests that rarely belong to leasing, maintenance, or activities. Close By Concierge gives those needs a clear owner.
Everyday questions have a dedicated place to go, so fewer in-between requests land at the desk.
Residents get patient, practical support with forms, devices, appointments, resources, and logistics.
A familiar on-site concierge is an amenity residents can use all year, not just notice on a tour.
Your community contracts with Close By Concierge for scheduled on-site coverage, resident appointments, office hours, workshops, and privacy-conscious monthly reporting.
We build a service plan around your residents, property size, schedule, and goals.
Residents get a published schedule, clear request options, and a familiar person on-site.
Leadership sees what residents are using and what needs keep coming up, without sensitive details.
The full program is customized by community, but the core service stays easy for residents and staff to understand.
Devices, apps, portals, online forms, printing, scanning, uploading, and organizing paperwork.
Local resource navigation, appointment preparation, everyday planning, and approved concierge requests.
Rotating practical programming based on what residents are actually asking for.
Bring residents a practical amenity your team can confidently promote, pilot, and measure.
The core model is consistent: scheduled office hours, appointments, drop-in help, problem-solving, and reporting. The theme days and workshops are chosen for each property — we don't arrive with a generic calendar.
Hands-on help with the devices and accounts residents use every day.
Making sense of documents and getting them done.
Finding the right resource and knowing what to ask.
Structured help with the logistics of everyday life.
An optional scheduled, shared errand route residents opt into by a set deadline.
For the needs that don't fit a category.
Beyond regular office hours, communities select or rotate theme days built around a specific kind of need — offered monthly, seasonally, or based on what residents keep asking for.
Bring any device or question — settings, apps, video calls, email, portals, photos, and reminders.
Set up paperwork systems, calendars, folders, reminders, and a simple weekly planning routine.
Sort keep / shred / recycle, prep for a community shredding vendor, and set up folders to retain.
Navigate employment, housing recertification, benefits, education, and resource applications.
Resume review, online applications, LinkedIn, professional email, and interview prep.
Learn about local programs, understand basic eligibility info, and prepare to reach out.
Organize email and photos, clear storage, review privacy settings, and spot suspicious messages.
New-resident onboarding — portal setup, local guides, and connecting to the right staff.
Structured time for the small tasks residents keep postponing — calls, forms, and follow-ups.
Build a system for appointments and reminders — paper or digital calendars, recurring alerts, and prep questions.
Group sessions designed for mixed experience levels — selected from what the concierge is hearing on the property.
Resident needs aren't the same in January as they are in August. Theme days and workshops rotate to match what's actually happening in people's lives.
Get Organized Day, household calendar setup, digital cleanup, document organization, and resume refresh.
Shredding prep, document organization, locating free or low-cost tax resources, and tax scam awareness. We don't provide tax advice or preparation.
Digital spring cleaning, community resource fairs, volunteer opportunity navigation, and moving or organization support.
Youth program navigation, summer employment resources, family resource guides, travel technology help, and welcome support.
School resource navigation, student opportunity guides, calendar setup, responsible AI for students and families, and application support.
Resume review, career resource day, training and certification navigation, interview prep, and LinkedIn workshops.
Online shopping safety, scam awareness, video calling help, package organization, donation drop-off coordination, and a holiday Life Admin Day.
Weekly throughout: on-site office hours, resident appointments, drop-in tech and paperwork support, review of submitted requests, and approved errand coordination. This is only an example — your actual schedule is built around your hours, size, and priorities.
Devices, accounts, apps, email, and community technology.
One-on-one help with forms, local services, and practical needs.
Paperwork, calendars, digital files, and reminders.
A rotating session — scam awareness, AI basics, resume help, or resources.
The same trusted model, tuned to your residents and your goals. Every community has different priorities — so the program is built, not bought off a shelf.
Lifestyle convenience, technology confidence, local navigation, and a premium amenity that supports independence — never framed around frailty or decline.
Non-medical practical support: technology guidance, family communication, appointment prep, and resource navigation. We stay firmly out of medical and personal care.
Digital access, employment and education assistance, application help, and support navigating complex systems — framed around access and opportunity, never deficit.
Career and job-search support, childcare and youth resources, family logistics, and technology help for busy working households.
Convenience, lifestyle enhancement, and a distinctive amenity that supports leasing, resident experience, and renewals — for residents at every income level.
A broader menu spanning youth opportunity, career support, senior resources, and family navigation — with theme days residents help suggest.
For owners, regional leaders, and asset managers, Close By Concierge can standardize the resident experience across sites while adapting the programming at each one.
A consistent amenity and quality bar residents recognize across properties.
Roll-up insight into resident needs and program usage across the portfolio.
Start with a pilot, prove the model, then expand on your timeline.
Multi-site partnership terms built around how your organization operates.
Pricing is customized to the community's size, service hours, location, included services, errand structure, reporting, number of properties, and length of the initial agreement.
A defined three-month program at introductory pilot pricing. Full baseline service, real reporting, and a clear picture of how residents use it before committing long term.
Most common starting pointAn annual agreement tailored to one community's residents and schedule, renewing automatically each year. Either party may end it with 60 days' written notice.
Annual term, flexible exitStandardized service and shared reporting across several communities, with programming adapted at each site.
Portfolio consistencyStart at one property, prove the model, then expand across the portfolio on your timeline.
Scales with youFrom signed agreement to the concierge's first on-site day.
Partnering with communities in Fort Worth, Crowley, Benbrook, and surrounding areas.
W-9, certificate of insurance, and vendor portal onboarding handled the way your company already does it.
From first conversation to monthly reporting, the program is designed to be light on your staff and clear for your residents.
A short conversation with community leadership to understand the property, residents, current services, common requests, staff challenges, and the outcomes you're after. By phone, email, or in person — whatever is easiest for your team.
We build a plan around what your community actually needs:
We prepare resident-facing materials, introduce the concierge, explain exactly how residents access the service, and coordinate logistics with your team. Most communities launch within about 30 days of a signed agreement.
The concierge delivers scheduled office hours, appointments, drop-in help, workshops, and approved community services — consistently, on a published calendar.
Leadership receives regular reporting on residents served, request types, workshops delivered, common questions, usage trends, and recommendations — always protecting resident privacy.
Residents get a simple, clear way to ask for help — without turning it into an overwhelming, on-demand service.
The request system isn't for emergencies, urgent medical needs, maintenance emergencies, lease disputes, or immediate on-demand requests. Residents keep using the property's normal procedures for maintenance, lease matters, and anything urgent.
Being a resident experience partner means giving leadership a clearer understanding of how residents use the service and what they're asking for.
Close By Concierge exists because so many everyday resident needs fall in the gap between existing community roles — and someone should own that gap.
Close By Concierge grew out of years working directly with residents — including as a Resident Services Coordinator at an affordable housing community. The pattern was impossible to miss: residents constantly needed help with technology, forms, resources, appointments, and everyday logistics, and those needs rarely fit neatly under leasing, maintenance, or activities.
Property teams are already responsible for leasing, operations, compliance, maintenance, programming, and resident communication. The everyday practical stuff is real and it matters to residents — but it lands on whoever happens to be at the desk.
Close By Concierge turns that scattered, in-between work into a structured, reliable, on-site resource. The goal is simple: residents feel supported and informed, and community teams get more time for their primary responsibilities.
Non-medical, non-legal, non-financial — with a defined scope everyone understands.
The same trusted concierge on a published schedule, backed by reliable coverage.
We collect only what's needed and report on trends, not personal details.
Reporting and recommendations that help you strengthen the resident experience.
Every Close By Concierge partnership includes concierges who are background-checked and trained on service scope, resident privacy, professional boundaries, and how to route requests that belong to another department. General liability coverage is in place before anyone sets foot on your property.
We handle standard vendor onboarding the way your organization already does it — W-9, certificate of insurance naming the property as required, and vendor portal registration. Continuity is built in through a lead-concierge structure, so coverage stays consistent even when schedules change.
Tell us what you're seeing on your property, and we'll help you picture what a partnership could look like.
The things property managers, executive directors, and ownership groups ask before bringing Close By Concierge on-site.
The residential community or property operator contracts and pays for Close By Concierge. The community decides how the service is offered to residents — most often as an included amenity.
It depends on the partnership. Core services are typically offered as a resident amenity. Purchases, transportation costs, third-party provider fees, or services outside the community agreement may remain the resident's responsibility.
Yes. Every partnership includes background-checked concierges and general liability coverage, put in place before any concierge begins on-site work. Clear service boundaries and resident privacy practices are part of the agreement from day one.
No. Close By Concierge is a non-medical resident support and concierge service. We don't provide medical care, personal care, medication support, health monitoring, or activities of daily living.
No. We complement your team by handling approved practical requests that fall outside their primary roles — so leasing, management, and maintenance stay focused on what they do best.
No. We may offer educational workshops, but the focus is practical resident assistance — not entertainment or recreational programming.
Basic technology, online forms, paperwork organization, local resources, appointment coordination, everyday logistics, and other approved concierge requests. If something's out of scope, the concierge explains the limit and helps them find the right department, professional, or agency.
Depending on the community: booking an appointment, visiting during office hours, submitting a digital or paper request, scanning a QR code, or registering for a workshop. Non-urgent requests submitted between visits are reviewed during service hours.
Communities may include a structured, shared errand service. Eligible errands, deadlines, limits, service areas, and resident costs are set in the service plan. Errands are limited and structured — never an on-demand personal delivery service — so the service stays fair and available to the whole community.
Residents submit non-urgent requests through the approved system, and they're addressed during designated concierge hours. For emergencies, maintenance issues, or lease questions, residents continue using the property's normal procedures.
The baseline program is approximately 30 on-site hours per month, delivered on a published monthly calendar, plus about 10 hours of off-site support for coordination, resource research, follow-up, and reporting. Hours and visit frequency are adjusted to your property, and lighter footprints — even around four hours — can be worked out.
A defined three-month program at introductory pilot pricing, which runs below the ongoing monthly rate. You get the full baseline service and real monthly reporting, so you can see how residents actually use it before committing longer term. After the pilot, communities typically continue on an ongoing annual partnership.
Ongoing partnerships run on a twelve-month agreement that renews automatically, which keeps the program a predictable annual line item for your budget. But you're not locked in: either party may end the agreement at any point with 60 days' written notice. The annual term sets the default; the notice period keeps it flexible for both of us.
A space for the concierge to meet with residents — a clubhouse table, community room, or small office all work — plus Wi-Fi access, help announcing the program to residents, and a staff point of contact for coordination. No new hires and no new systems on your end.
Most communities launch within about 30 days of a signed agreement. That covers the service plan, resident-facing materials, staff coordination, and the program introduction.
We partner with communities in Fort Worth, Crowley, Benbrook, and surrounding areas. If your property is outside that footprint, reach out anyway — we'd like to know where the need is.
The standard way. We provide a W-9 and a certificate of insurance naming the property as required, and we'll register in your vendor portal or complete whatever compliance process your management company uses.
Yes. The plan is built around your community's size, resident population, goals, staff structure, and operational needs. Weekend or evening availability can be discussed, and lighter schedules — even around four hours — can be worked out.
Yes. Multi-property pilots and portfolio partnerships are available, including standardized services, shared reporting, and phased launches.
We collect only the information necessary to provide the requested service. Reports to leadership focus on general trends and program activity rather than sensitive personal details.
Pricing is customized to the community's size, service hours, location, included services, and number of participating properties. It's structured as a single monthly amenity cost. Most communities start with a three-month pilot at introductory pricing before moving to an ongoing annual rate — contact us for a customized proposal.
We're happy to talk through how this would work on your specific property.
Request More InformationTell us a little about your property, your residents, and the challenges you're trying to solve. We'll follow up to discuss whether Close By Concierge is a good fit and put together a customized recommendation.
A short conversation, a look at your property's needs, and a customized service recommendation. No pressure, no generic pitch.
We're selecting our first partner community and offering founding pricing for it. Mention it below if you'd like to be considered.
We collect only what's needed to respond to inquiries and deliver the concierge program — nothing more.
When you submit our contact form, we collect the details you provide — your name, job title, organization or property, email address, phone number, property information, and your message. We use this only to respond to your inquiry and prepare a service recommendation.
To reply to your request, discuss a potential partnership, and send information you've asked for. We do not sell your information, and we do not share it with third parties for marketing purposes.
When delivering the concierge program, we collect only the information necessary to provide the assistance a resident has requested. Reports to community leadership focus on general trends, request categories, and program participation rather than sensitive personal details. Resident stories or testimonials are used only with that resident's permission.
We take reasonable steps to protect the information we hold and keep it only as long as needed for the purpose it was collected or as required by law.
You can ask us to correct or delete the information you've submitted, or stop contacting you, at any time. Email [email protected].
Close By Concierge · Fort Worth, Texas · [email protected]
This policy is a general starting point and is not legal advice. Have it reviewed against your final business structure and any client contract requirements before launch.